Delivery

Processing Time

Orders are typically processed within 1–2 business days.

Shipping Options

Standard Shipping: $12 (3–7 business days)

Express Shipping: $15 (1–3 business days)

Shipping costs are calculated at checkout.

Once your order is dispatched, you’ll receive a confirmation email with tracking details.

Please Note

Delivery times may vary during peak periods or due to circumstances outside our control (e.g., postal delays).

Returns

If an item arrives damaged or faulty, please contact us within 7 days of delivery at hello@izel.com.au with your order number and a photo of the issue. We will arrange a replacement or refund promptly. Returns are only accepted for damaged or faulty items.

Refunds or exchanges will not be available for change of mind.

Frequently Asked Questions

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